Remotely is a product created specifically to protect your privacy. Your files and machine details are not accessible by us at any time during your use of Remotely. File transfer is encrypted and point to point between your devices at all times.
Even if law enforcement authorities, injured third parties, or even malicious attacks (hackers) wanted your data, we couldn't give it to them. We simply don't have it.
We collect (for analytics & bug fixing purposes) basic usage of the app in an anonymized manner. This helps us see what overall features people are and are not using, which lets us know what parts of the app to improve.
If you come across a bug and contact us via email, we may request more information from you via a crash log. This gives us basic information about your system (Operating System and the state of Remotely & its Helper).